Canon 356i Imagerunner Advance

[RPB83]

We have one of these units in our office and one of the key features is scan to e-mail and scan to folder respectively.

One of the computers was recently upgraded from Windows 8.1 Pro to Windows 10 Pro and now both functions no longer work. All other computers remain unaffected.

Nothing else has been changed on the computer in question, what could have caused the device to no longer work as before?

Is there a setting that I need to change?

Thanks,

Paul

[Danny]

Hi, Paul!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!