11-09-2021 07:03 PM - edited 11-09-2021 07:18 PM
I type in the printer's IP address in my browser and I can see/communicate with the printer, but when I attempt to install the drivers using MF4800MFDriverV4101 it will not find the printer. I have turned off all virus and firewall protection, and I have tried both USB and Network installs...nothing. I've even tried to update the firmware, but fw-2501 also doesn't see the printer.
Anyone else have any luck with a W11 install?
12-31-2021 02:22 PM
The install should work on Windows 11, if the computer is unable to detect the printer during setup, it would usually be a communication issue or something blocking the connection. In this situation, you can start by unplugging the router from the power for 5 seconds and then plugging it back in. Once the network is back up, you can try the install again to see if the printer is detected. If it is still not found, it would usually mean that the connection is being blocked.
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
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