06-15-2016 03:02 PM
Hello,
My Cannon MF229dw has been extremely fickle lately. If if is left alone for too long the screen on the printer lights up but doesn't show any text and becomes non-responsive.
In addition, I'm receiving the following error messages when I try to use the scanner fuction:
"Cannot start the scanner driver while it is in use by another application or user"
and "Cannot scan because of the following -- Scan type is not set to [Remote Scanner] onthe device, - Scanner is busy, - Error occurred in the Scanner. Check the scanner status and try again. Scanner driver will be terminated. Code: 162,0,0"
I would appreciate some advice on how to avoid these issues if possible.
thanks!
07-14-2016 06:55 PM
Hi jkrupnik.
I will be able to assist you.
I recommend downloading and installing the firmware update for the printer. The update is available for download at the Canon website. Please click the link below, and then select the [Firmware] tab:
imageCLASS MF229dw - Drivers & Downloads
Should the issue persist, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
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