Can't scan using Color imageCLASS MF8580Cdw

[jcampbell316]

I have a canon Color imageCLASS MF8580Cdw and I am using a Windows 7 laptop. It's been scaning fine, but now is giving an error of 255,0,0 and saying it is unable to scan. I have checked scaner settings on laptop and those are set to correct scaner and I have turned the printer on and off. Still not working. Any suggestions?

Thanks,

J

[Patrice]

Hi jcampbell316.

So that I can better assist you, how is the printer connected?  Is it connected with a USB cable directly to the printer, with an Ethernet cable to a router, or wirelessly over the network? 

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).