Can't scan to email MF644Cdw

[wooduck]

I'm running Windows 11.

When I try to scan to email from the printer I get error #839, which is the one saying the username or password is incorrect.

My email is a hotmail account (Microsoft). I'm certain this relates to Microsoft changing to two-factor authentication not too long ago.

I tried adding an App password from my Microsoft account, but that didn't work. Beyond that, I am at a loss.

SMTP server is: smtp.office365.com

SMTP port number is 587.

Any help is appreciated. Thanks.

[shadowsports]

Greetings,

Although I use gmail, this is what I found for hotmail/outlook.

• SMTP server name smtp-mail.outlook.com
• SMTP port 587
• SMTP encryption method STARTTLS
• Username is full hotmail/outlook email address
• Use App Password

[wooduck]

Thanks, but unfortunately that doesn't work for me.

I think the server name you suggest is an out of date one, replaced by the one in my original message. I tried it anyway.

Also, there's no "STARTTLS" option for an encryption method. Just a "Use TLS for SMTP" check box with "Verify Certificate" and "Add CN to Verification Items" checkboxes under that (I checked all those boxes).

Anyone else with a hotmail or Microsoft365 account that is able to get scan to email working?