C3325i says to load paper, but there is paper

[Jwitt]

Help! Our office printer, which is used quite a lot, throws an error and tells us we need to load paper EVERY time we try to print. But the paper tray is full. Is there a setting we need to update or has anyone else had this issue? It's getting very frustrating! 

Thanks,

[Danny]

Hi, Jwitt!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!