Brand new MAXIFY GX2020 won't print certain pages from Gmail

[RG_574]

Sometimes when printing an email from GMAIL, the job gets stuck in the queue, doesn't print, and then of course blocks all subsequent jobs.

Trying to restart the job in the queue doesn't do anything and that job and all subsequent jobs must be cancelled.

Sometimes after doing this, jobs other than the one that stuck will then print if I send them again.

Other times, I have to run the Windows troubleshooter to fix it, or turn the darn thing off and on again before it will print anything.  😠

Regardless, the problem email will NEVER print. 

• The latest one I encountered has a screengrab in it, (copied and pasted into the email) but other similar emails print just fine
• Printing it to a pdf, and then printing that pdf, works.
• Printing most other GMAILs works fine.

This is INCREDIBLY annoying.  The time sink in getting around it is unacceptable.

Has anyone else run into this?

CANON FOLKS - WTF?

Any help would be very much appreciated.

TIA - Richard

[Patrick]

Hi RG_574,

Are you using your GX2020 wirelessly?  If so, maybe disabling IPv6 on your printer would resolve this issue.  Please follow these steps:

1.  Turn your MAXIFY GX2020 on.

2.  Press the HOME button one time.

3.  Tap the Wi-Fi icon in the lower left corner of your printer's display.

4.  Tap Wi-Fi.

5.  Tap the Advanced button in the lower right.

6.  Tap TCP/IP settings.

7.  Tap IPv6.

8.  Tap Yes.

9.  Tap Enable/disable IPv6.

10.  Tap Disable.

11.  "Processing..." will appear.  When the menu reappears, please turn your GX2020 off.

12.  Please go to your router and unplug the power cord from the back of your router.

13.  Wait about 3 minutes and reconnect the power cord to your back of your router.

14.  Once your wireless network is back online, please turn your GX2020 back on and attempt to print.

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