530/560 Won't power on Win 8.1

[Mike78]

Happy New Year.

I was using the printer for a couple of months on an XP PC. It was powered from a surge protector.  It's PC crashed so I disconnected the printer. Today, about 2 weeks later, I tried to connect it to another PC. I loaded the setup  disk and it seemed to load ok. I connected the USB and nothing happened.

[Danny]

Hi, Mike78!

So that the Community can help you better, we will need to know exactly which printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Mike78]

Canon Lasers imageCLASS D530 Monochrome Printer with Scanner and Copier

[Patrice]

Hi Mike78.

I will be able to assist you.

Was the printer connected to the computer while the drivers and software were being installed?  Also, are there any devices, such as a USB hub or extender, connected between the printer and the computer?

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).