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2022 Canon MF741Cdw-locked in error message "Performing Auto Clean Fixing Assembly"

alannelson
Apprentice

Since it is stuck on this display, you cannot do anything at all.  No selections are available.

Have done the following:

  • I have original toner cartridges.  Brand new ones installed.
  • Turned off power, unplugged, let sit 2 days
  • This is a relatively new printer.
  • All software updates have been installed prior to this issue.

Any suggestions?

1 ACCEPTED SOLUTION

PatrickBarnet
Apprentice

Sometimes I also face the same error problem.

View solution in original post

2 REPLIES 2

Hector
Product Expert
Product Expert

Hello Alannelson,

If the printer is stuck at cleaning the fixing assembly, it looks like something is wrong with the hardware. You can try unplugging the printer from the power and then pressing the power button 10 times while the printer is unplugged. After that, you can plug the printer into a different power source and you can try turning it on.

If you continue to have the same problem, the printer would need service. You can use the link HERE to access you MyCanon account to check your service options or you can contact support at 1-800-652-2666. 

PatrickBarnet
Apprentice

Sometimes I also face the same error problem.

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