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New Contributor
Posts: 1
Registered: ‎03-23-2018

2-Sided Scanning Imageclass MF414DW

I am attempting to follow the directions to do double sided scanning with a double sided original on our Imageclass.

 

I know, based on my research that it is supposed to prompt me as to whether or not I have a 2-sided original as it does here:

http://ug.oipsrv.net/USRMA-1354-zz-SS-enUS/contents/SS249_scan_164scanning2sideddocuments.html

 

However, it does not. It allows me to select a location, in our case being a networked computer and that's it. 

 

Does anyone know how to get it to allow me to scan a 2-sided original?

Moderator
Posts: 1,673
Registered: ‎07-08-2013

Re: 2-Sided Scanning Imageclass MF414DW

Hi, Schoolhaus!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: 2-Sided Scanning Imageclass MF414DW

Hi Schoolhaus 

 

Based on the described issue and what you have already done, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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