Selphy CP910 ink cartridge is jammed and cannot be removed

[seadog67]

I have a Canon Selphy CP910.

The ink cartridge is jammed in the printer and cannot eject.

How do I remove the ink cartridge.

This is the second unit I have owned that this happened.  I replaced the unit with a new one, and it hapened again.

The removable cartridge will not eject.

Any ideas?

[dquill]

I had a problem where the ink got damaged while printing (after printing blanks photos several times.)  The ink sheets were coming out the back of the printer.  I was then unable to remove the ink cartridge.  I was about to disassemble it when I saw the post about shutting down and restarting.  That solved the problem!  I was concerned something internal had broke.  I replaced the damaged cartridge and hopefully it will print properly again.

[CheriWyatt13]

Every new ink cartridge I put in does the same thing with the plastic film breaking and the printer jamming. Can this be resolved or is the printer history now?

[Danny]

The SELPHY CP910 is an older model which we have since retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!