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I’ve worked out what the issue is.
The firmware in the printer needed to be updated. To do this I had to download the Selphy photo app.
Due to having a new phone there were some glitches in the app shop and I actually couldn’t download many apps - not just the canon selphi app. I resolved this problem and updated the firmware in the printer via the app.
thanks for trying to help resolve this issue
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.