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SELPHY CP1300 unable to print via Windows 11

filosad
Contributor

Unable to print via USB or wireless (on same wireless network) via Windows 11.  I do not see any drivers on the Canon support site for Windows 11, any advise ?

Thanks

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

As a workaround you can try using the Windows 10 driver for the CP1300. Once you open the support page and it shows your operating system, click Windows 11 and a dropdown menu will appear. Select Windows 10 x64 and then download/install the driver. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hello ArthurJ,

That was the first thing I tried and was unable to install the software.  In fact, the driver states that it did not install (either via USB or Wi-Fi).  I tried using the same driver on a Win 10 w/s, it installed w/o any issues (both on USB or Wi-Fi).  Looks like this driver does not work on any Window versions higher than ver. 10.

Now my issue is, I am getting the following error 'Paper Size is incorrect! Insert paper cassette containing correct paper size.

I am using the following:

Paper Cassette: PCP-CP400

Paper:

Postcard Size (RP-54), 100 x 148mm / 4 x 6 / 4R

Confirm settings, still same error.   Do I need a special app to print ?

Please advise, Thanks

 

 

 

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