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PIXMA TR4700 subscription ink not reading

Tayykii
Apprentice

Hey, I had a PIXMA TR4700, and a subscription to that. They kept sending ink so I have like 3 extra cartridges. That printer broke but they replaced it under the warranty. I just ran out of ink on the new one and tried to use my surplus of ink cartridges only to find out I guess it won’t recognize them because they were under a different subscription? The printer is saying it can’t recognize the cartridges, which is wicked annoying. My printer has been screaming about being low on ink for like a month, and I haven’t gotten any cartridges mailed in for those even though I’ve been paying for this subscription. I check and the old subscription for the old printer was cancelled and a new one for this one is started. What am I supposed to do here? Can I use the old cartridges if I cancel my new subscription and wait until next month (when it actually cancels) and restart that old subscription? Will it work with this printer? It’s linked to the old one. Why aren’t they sending me new ones now?

2 REPLIES 2

normadel
Elite
Elite

Stop with the subscription business. Buy ink when you need it. As for why the new printer won't recognize the "subscription"  cartridges, this makes no sense. Is the new printer the exact same model as the old one?

SamanthaW
Moderator
Moderator

Hi there!

Thanks for joining the Canon Community. 

For issues with an ink subscription, we'd recommend reaching out to our support team for guidance. They can check over your subscription to see what the hang-up is at 1-800-OK-CANON (1-800-652-2666).

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