Canon Selphy CP1200 not working

[Alisha]

Hello,
I have just turned on my printer and I can’t seem to get past the beginning screen. It’s a black screen with canon written in white and none of the buttons are working. I can’t even turn it off, all I can do it unplug it. Any ideas?

[Danny]

Hi, Alisha!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[Tavfalco]

It happens to me exactly the same. I'm seeing several post for the same subject these weeks ... suspicious

[Tjwilliford]

Has a "fix" not been found? I'm having exact same issues.

[Tavfalco]

Hello, I still have no solution. I am convinced that it is a manufacturing fault. I have read in several places that there are people with the same problem and in the same space of time. It is a serious firmware failure but Canon will not respond. It has stopped working for me after only 50 impressions

[Tjwilliford]

Mine did this after I opened the box. Never used it. 😒

[Michael]

Hello.

If the LCD display or menu is not responding properly, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[PatrynXX]

got the same issue and I"m doing just that via email And I don't want a phone call. A chat system works. Just easier to read to me than hear. I don't think I've run this since before the April 2018 Windows 10 update which is causing all sorts of problems and it was installed before that. Windows won't fix any of the errors naturally 😞 So Black screen it is. No battery in, took all the addons off, no power plugged in no paper tray , even took the ribbon out. but still Canon only 😞

[PatrynXX]

apparently not .. and mine was set off by the April 2018 update in win 10 and I didn't get the so called April one till late May o_O but according to the blue enemy Epson (hate their printers) a $700 scanner crashes all the time and they say that April 2018 is the problem and they haven't found a fix either. 2 months into these errors.

[PatrynXX]

seems all they want is for me to spend another $90 which I'm stuck now cause I just spend $60 on more photo paper I can't use.  And they tell me I gotta have it fix (like 6 months past warranty and this has been going on since 2011 at least.  Fairly sure it's a firmware issue because they had one update for it last year.  Too bad it wasn't a pushed firmware update.  Wonder if it woulda made a difference.  No excuse that a $20 refurbished Olympus P-10 that still works 15 yrs after I got it.  but they don't make the pack for it anymore so I get the Canon and it lasts 1 1/2 years for $90  something doesn't add up (NEW !!!)  used still works New it's a brick.  At some point someones gonna get enough people together for a class action. 😞  Or Canon could do it the easy way.  This isn't the Canon I grew up with that would bend over backwards to keep my business.  You'd think their top priority is to have me keep buying their ribbon paper packs but apparently not...

Troubleshoot was hit the on button several times after I turned it off (and unplug the battery)   I do see the screen is still there when I have a bright cree lamp on it.  So I'd say way more than 5 times then turn it back on 10 min later if it doesn't work it's a service call and they won't tell me how much  so $90 vs how much is the service?