02-26-2014 04:55 PM
Every time I try to use My Image Garden, my computer freezes and I have to hold the power button to shut down completely, then re-boot. Printer is MG5420, Computer is Dell Inspiron 1545, Intel Core 2 Duo 2 ghz, 4gig ram, Windows 7 Home Premium.
So far I have been unable to use My Image Garden, and therefore I cannot print on discs (my main reason for buying this printer).
Anyone else having this problem? Any solution?
03-04-2014 09:38 AM
03-15-2014 10:46 PM
Do you receive any error messages prior to your computer freezing when trying to use My Image Garden?
If this is a time-sensitive matter, additional support options are available at Contact Us.
05-07-2014 09:34 PM
My Problem is a bit different and should be an easy fix if I can get some "TRUE Tech support troubleshooting"
ASUS Dual Core 3.0 GHz with Hyper speed Tech
16 GB RAM
10 GB Free on C:\
40 Gb Free on D:\
Windows 7 Premium 64bit
Printer - Canon PIXMA MX922
I do not believe that this is a driver issue as I am able to communicate with the Printer successfully and do simple Printing from several applications. The problem is purely with the image garden Software. The Software appeared to install successfully, there were no error messages. When the "My Image Garden" Software Starts it just stays at the "Please wait......" I let this go over night and still the software did not load.
Trouble shooting Done:
Uninstalled and reinstalled the original Software - same results
Downloaded latest release of software and installed - same results
Disabled Norton 360 and reinstalled software - same results
"TRUE" troubleshooting recommendations: How to Put the "My Image Garden Software in Debug mode so that it produces a log file and we can see where the load terminates or stalls
I am open to other recommendations
08-26-2014 04:26 AM
There may be a program running in the background causing this error to occur. Rebooting your computer without your normal startup applications running may resolve this issue. To do this, follow the procedure below:
1. Click Start.
2. Type MSCONFIG in the Start Search box and press Enter on the keyboard. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. The System Configuration Utility will appear.
4. Make a note of which startup selection your computer is set on. If your startup selection is set to Normal, switch it to Selective Startup by placing the radio button dot next to Selective Startup.
5. Under Selective Startup, click to clear the Load Startup Items check box.
6. Click the Apply button.
7. Click on the Services tab at the top.
8. Place a check mark next to 'Hide all Microsoft Services'.
9. Click the Disable All button.
10. Click Apply.
11. Click the OK button.
12. Windows will prompt you to restart your computer; click Restart.
When your computer restarts, please attempt to use My Image Garden.
To return your computer to normal startup mode, follow steps 1-3 above, put a check in the box next to Load Startup Items, and then choose Normal Startup (if it was set this way initially) and click Apply. Click on the Services tab and click on the Enable All button. Click Apply, then OK and restart your computer.
If you continue to have difficulties, please contact our support group using the following link:
02-15-2016 04:48 PM
My Image Gardne started freezing on our desktop computer. We have tried reinstalling, installing the latest version of the program, but it still does not work. We have tried other options suggested by Patrick here, but still not result. Can anybody help?
03-05-2016 01:18 AM
Same problem here. The ImageGarden software loads, then a logo in front of it that never goes away.
Looking at the resource usage in task manager shows three tasks, the primary one is up to 855 meg and climbing???? What the hell is going on here???
03-06-2016 11:57 AM
I have exactly the same problem. The image just freezes. Interestingly, on our other (smaller) desktop PC the Image Garden still works normally. We have not figured out where the problem is...
03-08-2016 06:21 AM
I remember a version of it working on early builds of WIndows 10, not sure how long ago but now, nothing helps.\
I also remember a setting I had to fix somewhere for the software to start up (that I found out by accident, Canon didn't know) but don't remember that either, it was 8 months ago.
I am sure if I had left it alone, that 800 odd meg of memory would have kept climbing and climbing!!!