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Occasional Contributor
Posts: 5
Registered: ‎01-02-2020
Accepted Solution

Can't load Cannon Print Inkjet/Selphy to iphone 7

Despite repated attempts, having difficulty loading this app to my iPhone 7.  I can locate it in App Store but can't install.

Product Expert
Posts: 2,516
Registered: ‎07-28-2014

Re: Can't load Cannon Print Inkjet/Selphy to iphone 7

Hi Westfield,

 

What version of iOS is installed on your iPhone?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎01-02-2020

Re: Can't load Cannon Print Inkjet/Selphy to iphone 7

Thanks for responding.  IOS was just updated to 13.3

Product Expert
Posts: 2,516
Registered: ‎07-28-2014

Re: Can't load Cannon Print Inkjet/Selphy to iphone 7

Hi Westfield,

 

Please make sure you are attempting to install this app:

 

https://apps.apple.com/us/app/canon-print-inkjet-selphy/id664425773

 

When you attempt to install, do you get an error?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎01-02-2020

Re: Can't load Cannon Print Inkjet/Selphy to iphone 7

Your link got me to the desired app in App Store but I still could not install it and have it stored on my settings list 

Occasional Contributor
Posts: 5
Registered: ‎01-02-2020

Re: Can't load Cannon Print Inkjet/Selphy to iphone 7

What do you next to succeed in loading this app? Or, should I just go to App Store every time I want to use and just accept the problem?
Product Expert
Posts: 2,516
Registered: ‎07-28-2014

Re: Can't load Cannon Print Inkjet/Selphy to iphone 7

Hi Westfield,

 

Are you able to open the app when tapping "Open" from the App Store?

 

If so, the app is installed on your phone.  Please swipe the main screen of your iPhone to find this icon to open the app:

 

cpp.jpg

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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