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[Miko]

What driver is missing that supports Solutions Menu ex for my Canon scanner?

[Jason]

Hi,  Miko!

To ensure the most accurate information is provided, we will need to know the model name of the product you are using to scan, and the versions of Windows or Mac in use.

Thanks and have a great day!

[Miko]

Hi Jason,

I'm using Windows 7 and a CanoScan LiDE 210 scanner. My problem seems similar to posts from others.. My scanner has worked fine for several years. Suddenly the Canon Solutions MenuEX  on my Desktop is empty (no icons) and the unit sends me the message "A driver supporting Solutions Menu EX is not installed. Same thing happens  when I press scan, copy, etc. buttons on the side of the machine. What's up with this and how do I fix it? Thanks. Miko

[Miko]

Hi Jason,
Do you need any further info from me? Please advise soonest.  I need to use my scanner. Thanks. Miko

[Ramona]

Hi Miko,

Reinstalling the scanner using the latest drivers and software from the Canon USA website may resolve the issue you are experiencing.  Please click here to go to the initial download page for your CanoScan LiDE 210.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click the SCANNER driver file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the scanner driver file, please follow the steps above to also download the rest of the software for the scanner, except for in Step 2 you will want to click on the red arrow next to the word SOFTWARE to display and download the software.

Hope this helps!

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