print head doesn't work even though test page prints

[zenjoo]

How do I know if print head went bad and can you remove and clean?

[Michael]

Hello zenjoo.

Additional testing will have to be done in order to narrow down the cause of your issue.  Please use the Contact Us link below to get in touch with a support agent for additional assistance.

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[Brooks14]

YouTube has a video by Mike Stone on how to remove and clean the print head. It was easy. It didn't solve my problem but may solve yours.