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possible solution to canoscan "cannot communicate with scanner" error

dh37
Apprentice

I have a canoscan lide 210 scanner.  It worked well with my previous computer, but now I get errors.

 

I'm posting a solution I found that others might find useful.

 

New computer:  Windows 7, motherboard Asrock H97 Pro4.

 

Errors:

  * Intermittent

  * Scanner starts scanner, then stops with message "cannot communicate with scanner"

  * In my case, the error number is 2,155,177

 

Fix (so far, works 100% of the time):

 

I went into the BIOS (now called UEFI I guess) and changed the Intel USB3.0 mode from "smart auto" to "disabled".

 

Yeah, I'm not thrilled about making that change, but (a) it's easy to change back, (b) I don't usually attach anything that needs high speed USB, (c) I usually scan infrequently in large batches, so if I want the USB setting the other way ("smart auto") I could just leave it that way and occasionally disable it when I have a lot of scanning to do.

 

Of course the right thing would be for canon to fix the USB driver of the scanner (I assume that's the probleml).

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