03-20-2021 08:55 AM
Solved! Go to Solution.
03-24-2021 06:16 AM
i have installed this update and it works
03-20-2021 09:05 AM
Hi, jpapas72!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof) along with what printer make and model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
03-20-2021 09:17 AM
Sorry, I use windows 10 64bit and my prnder is epson L310. The problem ia that the scanner with the printer working perfect before 1 week
03-24-2021 05:47 AM
Hallo again. Can you halp me ?
03-20-2021 12:46 PM
same here - lide 220
03-21-2021 03:41 PM
03-24-2021 06:16 AM
i have installed this update and it works
03-24-2021 09:38 AM
thank you very much for the advice. You helped me a lot. Thank you again
03-26-2021 12:21 PM - edited 03-26-2021 12:21 PM
If you wish to keep or reinstall the KB5000802 update, please also install KB5001567 and KB5001649.
Microsoft issued those newer updates to resolve the issues with KB5000802.
04-11-2021 12:34 PM
I have the problem of copy button scanning but printing blank
This link suggested by janstehlik, who said it works , does not work for me. Please help with a solution. Scanner worked perfectly in all functions until Microsoft forced updates. I wish I could use a different operating system, but they have such a monopoly.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.