help with a 9000f Mark II

[jdyrek]

I am runnining Mac Mavericks and I can not get my scanner on.  I get  a message that I neen to turn the scanner on.  I am tech savy, th scanner is on and plugged in.  I have delelted the software and re-installed it.  Anyone have a fix.

[Michael]

Hello jdyrek.

Please ensure that the unit is connected directly to one of the USB ports on your computer itself.  Do not connect the scanner to any external monitors, keyboards, hubs or other extension devices.

If the issue persists, please visit the following link below to contact our support group for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer