08-22-2019 06:43 PM
Just paid $20 for Canon Support after spending the past 3 hours trying to connect my printer to my computer with no success; however, there is no ringing when I call the support phone number. Is this a sick joke???
The manual says I must download the software/driver to connect my printer to my computer, but when I select my OS (MAC OS X), it says it does not require any software. I've been clicking in circles for hours. I am SO fed up with Canon and can't believe that I can't even access customer support after paying for it.
08-22-2019 07:27 PM - last edited on 08-23-2019 09:51 AM by Danny
Hi! Sorry to hear you’re having a problem with our support line. We want to make sure you're dialing 1-800-652-2666. The support line doesn't "ring"; it goes straight to "Thanks for calling Canon customer support."
08-22-2019 10:09 PM
That's the number I'm calling. There's no ring. It's just silent after I dial.
08-23-2019 09:32 AM - edited 08-23-2019 09:32 AM
Are you sure you're calling the correct number? Who did you pay that $20 to. Lots of fake tech support sites out there.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
09-30-2019 03:02 AM
@Abel wrote:Hi! Sorry to hear you’re having a problem with our support line. We want to make sure you're dialing 1-800-652-2666. The support line doesn't "ring"; it goes straight to "Thanks for calling Canon customer support."
hello,
i think this given number is wrong i tried it but there is no respose please give me the right number
thanks and regards
09-30-2019 05:23 PM
That is the correct number:
https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/contact-us-by-phone
Are you in the USA?
10-10-2019 11:38 AM
01-07-2020 12:31 PM
SAme Issue.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.