10-10-2022 05:05 PM - last edited on 10-11-2022 09:13 AM by Danny
While registering for an account online (on 10-8-22) so I could install my new Pixma G6020 printer, I used the QR code to start installation, was asked to register for an account. I entered the information (name, email...), then on the next screen I was asked for a credit card number and there was a box checked saying I was eligible for a free 5-day trial of games at tudum [dot] co. I unchecked the box as I didn't want a free trial, but was taken to a tudum [dot] co screen and couldn't get out of it with the back button. I closed the screen, used new QR code and finished installing my printer. I completed my online account registration later. It was as if tudum.co intercepted the process. These scammers have gotten even more deceptive than I've heard of !
However, I was charged $39.95 for the "free trial" and it's a hassle getting it cancelled and a refund; I filed a dispute with my credit card and reported it as fraud to the ftc.gov.
Just wondering if tudum.co hacked the Canon site or if anyone else had a problem with this? OR, if Canon gets a kickback from tudum advertising--that's not good business! It was not a good experience!
10-11-2022 09:15 AM
Hi, bevh! It sounds like you might have found someone else's web site by accident. Canon USA's web sites feature no advertising for anyone other than ourselves and we don't do tie-ins with other services as part of the registration process. To register your PIXMA G6020, just visit our site RIGHT HERE and you can take care of it in a matter of minutes.
Hope this helps!
10-20-2022 08:02 PM
Thanks! I did get it registered. I'm still waiting to see if it's resolved with my credit card co.
10-11-2022 05:37 PM
Call the credit card company for the phony charge. I bought a dash camera and had a $39.95 memory card added which I couldn't remove from the order. Two calls got the same response: Someone will call in 24 hours. Finally, the credit card holder got it removed plus I got a new credit card to prevent the number being used again.
10-20-2022 08:04 PM
Thanks! If it's not resolved with my credit card in a few more days, I'll ask for a new number. So far, no unusual charges. I at least changed my passwords for that and Canon.
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