11-07-2020 12:51 PM
I ordered ink cartridges for a Canon printer. They placed the order on "Back Order". That was in October 2020. Today I located the cartridges from a different vendor. Trying to cancel the Canon order is a nightmare. There is no way to do that online. OK. No problem - called Customer Service who informed me there would be a 1/2 hour wait to speak to customer service. I understand there is a pandemic going on. However, last year I had the same problem. I stop ordering thinking things would get better. I like giving second chances. However, Canon, consistently renders bad customer service. I realize they don't like cancelling orders. However when they put a customer's order on "Back Order" customers should have a better system to cancel orders. I'm done ordering anything from Canon. I started the process at 10:00 a.m. It is now 11:49 a.m.
11-16-2020 08:50 AM
I am terribly sorry that you dealt with all of that. COVID19 is just delaying everything these days. Your best bet is to find somebody in your community/online tech forums, that are extremely knowledgable about your issue. You have my best wishes and I hope your problem gets solved as soon as possible.