imagePROGRAF TC-20 admin password workaround

[sbsmithjax]

I am seeking help with my large format TC-20.  I no longer remember the admin password for the web UI,  or the on-screen UI.  

The instructions from canon:  

https://ij.manual.canon/ij/webmanual/Manual/All/TC-20M/EN/UG/ug_d013.html

for resetting the admin passord (RESET ALL),  are requiring me to enter the admin password to complete it.  Of course I do not know what that is.

Any know a work around?

Thanks,

Stephen

[Patrick]

Hi sbsmithjax,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF TC-20 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can assist you with resetting the admin password of your printer.

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