01-04-2017 01:42 AM
Dear Canon Support,
I am facing a difficulty in capture perfect 3.1 software, when switching from one newly created scanner job settings to another job and if i press continue scanning it will proceed the scanning but on the previous job not on the second selected one, which means i have to exit and re-enter each time i switch between jobs in order to take effect. Is there a verified solution to this problem ?
01-04-2017 08:42 AM
Hello ghassan!
Welcome to the Canon USA Community Forums and thank you for your post!
So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
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