05-26-2026
09:59 PM
- last edited on
05-27-2026
08:42 AM
by
Danny
Another report , I got scammed. Google searched for driver for new Canon printer (Model MF663Cdw). Took me to a site that had a copy of download page, when I tried to download got error message that said call a number for tech support,. They wanted access to my computer so they could check for what the problem and said for $199 they could fix it. I now know there have been lots of these reports. Just posting this to remind folks that they should never grant access to their computer. I've stopped all my credit cards, changed passwords, etc. When this happens you feel like an idiot. Will report to FCC. Name of company is Drivrhelp Solutions LLC. They also offered a permanent solution for $800 to $5,000 depending on services offered.
05-27-2026 08:38 AM
$199 is a red flag, IMHO.
05-27-2026 11:13 PM
"Took you to a site"? Didn't Google have a listing for Canon Support for the printer? You made a bad choice.
05-28-2026 10:15 AM
It was a fake site, where you could chat with a fake support person who then told you your computer was probably infected with a virus and he could have someone call me who could fix it. I realize this was a big mistake, but just want to warn others as it's a pretty authentic looking operation. They represent themselves as Canon employees.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.