When you need help with your Canon product, be sure to connect with official Canon support.
There are many unauthorized third- party support sites available today, including some scam sites using the Canon logo and product images to falsely pose as official Canon support providers. These unauthorized sites often charge fees of up to $400 to provide support for your Canon product – and if it is a scamming site, they will just take your money and run, without providing any support.
Help avoid costly technical support scams by following these tips:
For more information regarding tech support scams and what to do, you may find helpful a recent blog post on the U.S. Federal Trade Commission website at https://www.consumer.ftc.gov/blog/2020/08/scammers-and-customer-service-another-imposter-scam.
*Information provided above is subject to change at any time without notice.
I am wondering about other (non Canon) websites offering your scanner software. Are those scams ? I do know there are multiple website offering free "user manuals" for many devices. They are advertised by sites stating you can get this document from this site, but just have to enter your CC number to make sure you are not a BOT. Really, they can tell what CC number are accurate.
There are multiple sites that use this tactic, all with the same poor language skills and identical multiple replies for various instruction manuals saying the site is OK.
The site you are set to pick up this manual is a .RU (dot RU) a Russian website. Never trust a Russian website.
AVOID SCAMs when installing new printer drivers - I was online to get the drivers downloaded for my new Canon printer and erroneously went to a fake canon website: www.ijstartcan.org - also ij-start-connon.us/set/up - The fake driver installation "failed" and i got a message to call Canon Tech support at what turned out to be a scam tech support line. They told me i had viruses in my computer which were preventing installation of the driver and wanted me to pay $80 to clean it. i said no - hung up and called my Anti-virus protection - McAfe - they did a scan and found no viruses. Then I found the real Canon website (which is ij.start.canon) was able to install my printer driver with no problem.
If you do find yourself caught up in a tech support scam - report it to the Federal Trade Commission -
"get official canon product support" that is a scam in its self. they want 20 bucks to pickup a question and each time reaching out they instruct me to use the forum. canon is a scam. three office printer working fine. purchase a forth ,, find out during auto report generation printer will not stay on line.