01-07-2024 01:28 PM
While I was able to remove most products today from my account (for gear I sold back to B&H Photo), I'm unable to remove products that still have an active CarePak. No edit/delete buttons will show up for these items.
Is there any user-accessible method of ending a CarePak? And thus then being able to remove a no-longer-owned product?
01-07-2024 02:13 PM
Hi Ricky,
It's possible to transfer a CarePak from one individual to another during the contract. I don't think a business like KEH qualifies.
You won't be able to delete a product from My Canon while a CarePak is active. You'll have to contact support and see if they will remove it for you during the contract period.
Let us know what you find out.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
01-07-2024 02:24 PM
Yea, kinda figured I would need to call up. As I wouldn't have any idea of the new owner (B&H Photo Used Department has the gear), I wouldn't be able to do any transfer.
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