Canon Community

mwbauer · ‎08-27-2025

I am trying to remove a lens I sold, and I do not see the edit/trash icon at the top of the product as indicated in previous posts. Also, if the product has a CarePak that hasn't expired yet, do I get reimbursed for the remaining time left or is it a loss?

shadowsports · ‎08-27-2025

Greetings,

The reason why the trash can is missing is because there's an active CarePak on the product. A CarePak can be transferred one time to the new owner. You can contact the CarePak team at 1-833-227-3725.

~Rick
Bay Area - CA

~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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shadowsports · ‎08-27-2025

Greetings,

The reason why the trash can is missing is because there's an active CarePak on the product. A CarePak can be transferred one time to the new owner. You can contact the CarePak team at 1-833-227-3725.

~Rick
Bay Area - CA

~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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