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Quick menu does not recognize my Canon scanner

Mike9685
Apprentice

I've been using my Canon 9000F scanner for a couple of months. Added an iX6520 printer today and installed all the software. The Quick Menu no longer recognizes the scanner. How do I trouble shoot this? Thanks.

 

System: Windows 7 x64

1 REPLY 1

Julius
Rising Star

Hello Mike9685,

 

Please try disconnecting the scanner and connecting it back into the computer again.  Be sure it is connected via USB cable directly to the computer instead of going through a USB hub or the like.  If the issue persists, please try scanning with the MP Navigator software the scanner came bundled with, to help test the issue.  If all else fails, please reply with the specific error or message that occurs when you attempt to scan.

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

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