09-24-2025
03:13 PM
- last edited on
09-25-2025
09:13 AM
by
Danny
Hello, The new MYID doesn't recognize that I'm a CPS member currently! The only thing I get when entering the CPS section is the opportunity to sign up for a new plan and relist all my equipment. I have been a member for 16 years and my current membership has 3 more months to go. I cannot find a direct phone# or email to contact the CPS team directly, does anyone happen to have it? I'm sure this has something to do with the new myid thing which also doesn't work when my VPN is turned on...so another issue to fix.
Thanks muchly for any help you can share...Cindy Nelson
09-24-2025 03:26 PM
Hi! We're sorry to hear you're having issues with your CPS membership. You can reach out to CPS help at 888-277-4540.
Hope this helps!
09-24-2025 05:54 PM
Thank you!
11/20/2025: New firmware updates are available.
EOS R6 Mark III - Version 1.0.1
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
07/24/2025: New firmware updates are available.
07/23/2025: New firmware updates are available.
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.