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Monthly charge for Canon support

Shutter_Jockey
Apprentice

Greetings! I will try to make this brief, but I'm wondering if anyone has bought & paid for a Canon printer [any model] recently and encountered a situation where you had to provide your bank card info to complete setting up the installation & software for the printer? Apparently, when I had recently purchased a new Canon printer and started setting it up and installing the software it came with - I was asked to provide my bank info to complete the installation. This supposedly covers the "usage" of the printer! I'm currently having to pay $9.99 per month, even though I paid for my printer in full! I calculated the monthly cost by 12 months and it totaled about $120 a year! I finally found a phone number for Canon Corp to call and inquire about this issue. The phone number that is connected to the monthly charge [on my bank statement] is useless & just goes to voicemail providing an email address to use that is just as useless.  😠

I don't know about anyone else, but I feel this additional charge I'm forced to pay is equivalent to 'extortion'. I'm going to start looking around for another printer, from another company, that won't "nickel & dime" me after making a full purchase cost of a printer! If I had known about this additional charge prior to buying my Canon printer - I wouldn't have bought it! With this additional amount I'm paying each month, it makes me feel like I'm "renting" my own printer! And I buy my own ink too! Totally absurd!  🙄

10 REPLIES 10

My CC holder automatically issues a new card in these circumstances. Any time I'm asked for my CC, I get suspicious and run the other way.

John
Canon EOS T7; EF-S 18-55mm IS; EF 28-135mm IS; EF 75-300mm; Sigma 150-600mm DG
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