Monthly charge for Canon support

[Shutter_Jockey]

Greetings! I will try to make this brief, but I'm wondering if anyone has bought & paid for a Canon printer [any model] recently and encountered a situation where you had to provide your bank card info to complete setting up the installation & software for the printer? Apparently, when I had recently purchased a new Canon printer and started setting it up and installing the software it came with - I was asked to provide my bank info to complete the installation. This supposedly covers the "usage" of the printer! I'm currently having to pay $9.99 per month, even though I paid for my printer in full! I calculated the monthly cost by 12 months and it totaled about $120 a year! I finally found a phone number for Canon Corp to call and inquire about this issue. The phone number that is connected to the monthly charge [on my bank statement] is useless & just goes to voicemail providing an email address to use that is just as useless.  😠

I don't know about anyone else, but I feel this additional charge I'm forced to pay is equivalent to 'extortion'. I'm going to start looking around for another printer, from another company, that won't "nickel & dime" me after making a full purchase cost of a printer! If I had known about this additional charge prior to buying my Canon printer - I wouldn't have bought it! With this additional amount I'm paying each month, it makes me feel like I'm "renting" my own printer! And I buy my own ink too! Totally absurd!  🙄

[shadowsports]

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@NastyDawg74 wrote:

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Please be clear.  Are you referring to printer support, or automatic ink replenishment?

If you are referring to printer support, see my post above.  You were scammed.  You did not interact with Canon Support.  There is no fee and no subscription.  You must have inadvertently mis-typed the URL.  We are sorry this happened, but it wasn't Canon.  Canon does not charge support subscriptions period.  Scammers go to great lengths to deceive and trick you.  

For Automatic Ink Replenishment, this is optional.  (not required).  Please do not confuse the two.  

[TightArsedBrit]

I got to the same page asking for 9.99 for driver update support, thought that can't be right and found my way to this forum, thanks for the help.  I realised that the first time I tried to get ij.start.canon I just typed ij and the rest appeared as a frequent search so I just clicked it, and ended up with the update driver support page and the 9.99 a month, after reading this thread, I typed the ij.start.canon letter for letter and got straight to a different page, and the printer set up went correctly.