Lide 110 scanner stopped working

[psacamano]

I have had a functioning Canon Lide 110 scanner for a year or so. It recently stopped working properly: it will only scan a tall narrow rectangle which is filled with a black band. I have updated to the most recent drivers and software. My computer is a MacBook Pro 15 inch Retina late 2013 running OS X El Capitan. Any ideas? Thanks! (see below image).

[Michael]

Hello.

Please try the following to see if we can resolve your issue:

1. Disconnect the USB cable from the scanner.

2. Toggle the lock switch back and forth about a dozen times alternating.

3. Leave the switch in the unlocked position.

4. Reconnect the USB cable.

Once this has been done, try scanning to test the unit.

Please ensure that the unit is connected directly to one of the USB ports on your computer itself. Do not connect the scanner to any external monitors, keyboards, hubs or other extension devices.

If the issue persists, find more help at Contact Us.

[psacamano]

thanks for the suggestion, tried per instructions and the problems remains. I'll follow up with customer service, thanks Paul