LIDE 110 Scanner won't work w/ Photoshop - but does work directly from program list (Windows 10)

[JoeStrike]

My LIDE 110 Scanner won't work w/ Photoshop - but does work directly from program list (Windows 10)

When I try to access it via Photoshop "Import > WIA Support" I get the following message when I try to select a folder:

"The operation could not be completed. The directory name is invalid."

I also get a 2nd message: "Could not complete the WIA Support command because of a disk error."

Like I said, I can work around it by using the Scan option in my program list - but then it's several extra steps to import the picture into Photoshop. Anyone have any suggestions?

[kvbarkley]

Talk to Adobe?

[JoeStrike]

Nope, not yet - will give it a try. If they can solve the problem I'll amend or delete my posting

[BurnUnit]

Don't delete your post, but instead let us know if or how you resolved your problem. You may end up helping someone else in a similar situation.

[JoeStrike]

SOLVED! An upgrade from Photoshop CC 2018 to the 2020 version did the trick.

I've another problem with my LIDE 110 though: it's adding very narrow, very light gray parallel lines to to all my scans - any suggestions on that one?