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Is my perfectly good CanoScan 656U flatbed scanner really obsolete after Windows XP???

Techneaux
Apprentice

I own a CanoScan 656U flatbed scanner and on occasion, I dust it off and use it.  Well, after attempting to use it on my Windows 7 computer, I had to contact support because no drivers were found and I was prompted to call an 800-phone number to contact Canon.  I was told that there are no drivers beyond Windows XP.  The young lady was very pleasant and apologetic and offered a discounted rate to purchase a new scanner which would include free shipping.  She also offered to assist in recycling the old scanner.  Thanks a lot, Canon!

2 REPLIES 2

Ramona
Authority

Hi Techneaux,

 

You can try to plug the scanner into your computer and then perform a Windows Update to see if this will allow you to use the scanner; however, since we do not have drivers for the scanner that are compatible with Windows 7, we cannot guarantee that the scanner will work with that operating system.  

 

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Hello Ramona,

I appreciate your attempt, but Windows Update says my computer is up to date.  If I factor the times I used this scanner with the price I paid for the scanner, I have paid WAY too much per scan.  I'm better off going to FedEx/Kinkos or Office Depot and paying them on a per-scan basis because I certainly have not gotten my money's worth with the purchase of this Canon scanner. 

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