Hello janvlz,
Since you have already performed a roller cleaning and are still experiencing the same issue, with a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no obstructions in the printer that may be causing the paper to feed incorrectly. If no obstructions are found and you still experience the same issue, unfortunately, the printer will require servicing to resolve the problem.
Please click on the Contact Us link below to obtain your servicing options.
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