Frustrated with customer service

[Disgruntled213]

Is anyone else disgusted with the poor customer service of this company? I've had a printer not even 2 months, and it keeps disconnecting from my laptop. I'm being told after hours of technical help, that it's my antivirus. That it's blocking my printer, and that this is a common issue!!! Common to who? Why did it take so long to diagnosis then? I have to get educated on becoming a computer technician in order to get a $90 printer to work? Does anyone know of an email for customer service, preferably corperate? The web sites keep directing you to the same thing, and I'm done talking with these people. Any help?

[xtremlyfrustr8d]

I understand and respect you're here as a volunteer trying to help people. I am just here to vent. My Pixma 3270 is experiencing mechanical issues, and I hate that I can't make a service repair request outside of their chat or phone options that aren't open right now. They're a technology company, they should be able to receive repair requests online 24/7. To even create that single barrier signls to me they are opersting in bad faith.

[shadowsports]

Greetings,

This is a 4-year-old topic.   If you'd like assistance from the community, please start your own topic and thread.  Here's a link to help you. 

https://community.usa.canon.com/t5/forums/postpage/choose-node/true/interaction-style/forum/override...

Note:   support options are available 24/7 in your MyCanon Acct.  

https://myprofile.americas.canon.com/us/

Some services are only available during business hours, example Live Chat.  

Again, if you'd like help from the community.  Please start a new topic.  

[xtremlyfrustr8d]

There are not support options 24/7 in my account Rick .. I can see the time stamp on this thread .. I didnt realize there was a time limit on adding to it