FedEx lost package

[anyaterplan]

To whom it may concern at Canon,

I hope you are doing well! My name is Anya Terplan, and I ordered the Powershot Elph 360 HS (Silver) on June 5th, 2026. 

As of today, June 18th, I have been in contact with FedEx regarding my shipment, as the tracking information has not shown any movement since June 6th. On June 17th, FedEx confirmed that the package is lost and has advised me to proceed through Canon for a refund. 

I have already contacted Canon regarding this, and I understand that a claim report has been submitted. I was informed that it will take 7-10 business days to receive a call regarding the claim resolution. 

While I understand that this situation was not caused by Canon, I am very disappointed by the loss of such an expensive item and would appreciate confirmation that I will receive a full refund for the product. I would also appreciate any additional information you can provide regarding the next steps in the refund process and the expected timeline for a resolution.

[jrhoffman75]

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@anyaterplan wrote:

To whom it may concern at Canon,

I hope you are doing well! My name is Anya Terplan, and I ordered the Powershot Elph 360 HS (Silver) on June 5th, 2026. 

As of today, June 18th, I have been in contact with FedEx regarding my shipment, as the tracking information has not shown any movement since June 6th. On June 17th, FedEx confirmed that the package is lost and has advised me to proceed through Canon for a refund. 

I have already contacted Canon regarding this, and I understand that a claim report has been submitted. I was informed that it will take 7-10 business days to receive a call regarding the claim resolution. 

While I understand that this situation was not caused by Canon, I am very disappointed by the loss of such an expensive item and would appreciate confirmation that I will receive a full refund for the product. I would also appreciate any additional information you can provide regarding the next steps in the refund process and the expected timeline for a resolution.

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Sorry to hear about your problem.

This is a user forum. We have no way of doing what you are looking to achieve. You need to contact Canon directly. Since you say you already did that you should followup with the folks you already contacted.

[Tintype_18]

Porch pirates, I bet.

[SignifDigits]

I'm very sorry to hear about your loss.  My experience has been that Canon requires signature for most deliveries.

I have had a similar issue.  I have confidence that Canon will take care of you.  The best way to get updates is by calling Canon.  Oddly enough I think you have to choose the "help with a new purchase" option on the phone to get to a person that can assist you with status.