Hello rcsloanw10,
Welcome to the Canon USA Community Forums!
The error message you're referencing doesn't appear to have anything to do with Canon hardware or software. You might want to contact the company that makes the device or software that it's referencing for the best answer.
When adding a Canon printer to your computer or network, you'll want to ensure you're using the included Canon software for best results. If you need help with this, our US-based team is happy to assist at 1-800-OK-CANON (800-652-2666) during the week from 10am to 10pm (ET).
We hope this helps!
