Canon Customer Support

[chrysoberyl]

Please provide advice on how to deal with Canon Customer Support.  I bought a Canon Ra and had to return it because it was defective.  I was promised another Ra would be held for me, and when I checked the status, the representative told me it would be shipped 12/28/2021.  I called again today (12/30/2021) and was told the Ra had been sold to someone else and that there were no more in stock.  Then I had to ask for a manager to get reimbursed.

Is Canon Customer Support normally this incompetent and obstructive?

John

[shadowsports]

The Canon store shows the Ra both new and refurb avaialble for purchase (as of this posting) 

Not sure what happened in your case. 

B&H isn't offering the Ra any longer, so Canon is one of your few options.    

If you have credit, I'd reorder and move on.