Canon Community

chrysoberyl · ‎12-30-2021

Please provide advice on how to deal with Canon Customer Support. I bought a Canon Ra and had to return it because it was defective. I was promised another Ra would be held for me, and when I checked the status, the representative told me it would be shipped 12/28/2021. I called again today (12/30/2021) and was told the Ra had been sold to someone else and that there were no more in stock. Then I had to ask for a manager to get reimbursed.

Is Canon Customer Support normally this incompetent and obstructive?

John

shadowsports · ‎12-30-2021

The Canon store shows the Ra both new and refurb avaialble for purchase (as of this posting)

Not sure what happened in your case.

B&H isn't offering the Ra any longer, so Canon is one of your few options.

If you have credit, I'd reorder and move on.

~Rick
Bay Area - CA

~R5 C (1.0.9.1), ~R50v ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It