Last weekend, I posted about being unable to register a CPS account on Canon because each time my email address was automatically flagged as invalid. Well, that problem was fixed, I created a CPS account, registered two of my Canon products (R6 and RF 70-200/2.8L), and now I am trying to schedule and pay for maintenance. I have called Canon to leave feedback. I have left feedback for the IT team. But maybe you all can help me if I am doing something wrong? I get through the entire process, provide my credit card information, and click Submit and then get an error message (below). BUT my credit card is charged $1.00! Nothing else happens. I got the error message, my CC is charged $1.00, and no confirmation email is received by me.
I am beginning to think that the Canon website is maintained by a bunch of middle school kids somewhere. This supposed first-rate company has been knocked down to third-rate experience in my eyes due to my struggles with the website since last Saturday. I mean we are talking simple, elementary things this site should be capable of doing. The very basics!
Can anyone help? Am I alone here? Can someone contact me? I have logged out, logged back in, cleared cookies, tried different browsers (Chrome, Edge, Firefox), tried on different days. Nothing helps.
