5600F Scanner

[jimkarencarlson]

I installed software for 5600F scanner, but scanning seems to only recognize my old printer/scanner.

I get option to use MP Navigator 2.0 or 3.0.  Navigator 2.0 "has stopped working".  Navigator 3.0 only displays the "Platen" option and does not display the "film" option.

Thanks

[Crista]

Hi jimkarencarlson!

To have a better understanding of your issue, please let everyone know what operating system (Windows XP/Vista/7/8 or OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!