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New Contributor
Posts: 2
Registered: ‎01-25-2020
Accepted Solution

Product Registration Problems

Hello,

 

I'm trying to register two of my cameras, a 5DMk4 and a 7DMk2. Each time I put in the serial number and purchase date, I get a confirmation email and I can see it listed in My Products. However, when I go back to my CPS page and click to open an online service request, the cameras are gone. Anyone had this issue before or know how I can contact Canon to resolve it?

 

Thanks in advance,

 

Mike

 

VIP
Posts: 12,094
Registered: ‎12-07-2012

Re: Product Registration Problems

"...how I can contact Canon to resolve it?"

 

Try 1 (800) 652-2666

Keep in mind if you did not buy genuine Canon USA products you can never, ever register them.

EOS 1DX and 1D Mk IV and several lenses!
New Contributor
Posts: 2
Registered: ‎01-25-2020

Re: Product Registration Problems

Thanks. I have no reason to suspect either product isn’t genuine. I’ll try calling on Monday.
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