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WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

reeceguida
Apprentice

I want to save others the trouble: Webcam Utility will ONLY work for Mac M1 (AKA the 2020 models that don't have the Intel Chips) running Big Sur 11.0. Stop searching for a fix because there isn't one.

 

Canon: is adding support for this on your Webcam Utility roadmap? Can you PLEASE post a fix to your software? My only option is to revert back to Big Sur 11.0, and I can't do that because I don't have a backup.

 

I was so excited to use this beautiful camera for work/streaming and now I feel like I just put money in a paper shredder. I will glady return it for another if there's no promise of a fix.

 

 

60 REPLIES 60

kondratk
Apprentice

Almost one year later we have still to struggle with EOS Webcam utility, which Canon cannot fix, while other companies are actually making business on it. Is it so impossible to fix it? I dont think so.

Shame on you Canon!

Radykall1
Apprentice

No update on this yet?

yurko
Apprentice

I will have to sell Canon camera and buy Sony. There is no easy way no to find a browser that runs on rozetta. Can't use google meet meetings.

Zoom asks to update every time, no other apps supported on M1. 30-minute limit over hdmi, video delay over USB. 

I appreciate that you took the time to find, and post, a work around. BUT FOR THE LOVE OF GOD, CANON, WHY ARE YOU MAKING USERS IN FORUMS DO YOUR WORK FOR YOU??? This is embarrassing. You need to make  your software a priority. You sell $5000 cameras. Get your act together, bro.

phillipng
Apprentice

Just an update, it's the new year 2022 and it still doesn't work for me on M1 running on MacOS Monterey (12.1).

ngrantham
Apprentice

This is so frustrating! M1 has been out for a long time now and the reality is that (with most Mac users moving to Apple silicon) Canon cameras are essentially not supported for Mac users... I won't be changing to Windows any time soon, but most certainly will be looking at a Nikon for my next camera 😞

Are you sure that Nikon is supported by the M1? I have heard bad things about NXCapture.

ukraigri
Apprentice

Thats finally works for me! After whole day spent on this. Just update mac os to monterey 12.1 

After this update eos utility can be recognized by mac. 

Macbook air m1, canon t2i (550d). Use OBS to stream video, but most important that's mac can see camera finally.

Screenshot 2022-01-17 at 22.14.49.png

Problem is on MacOS Monterey 12.2.1 the EOS Webcam Utility doesn't even show up after installation. The installation process creates a folder with only the uninstaller in it.

anatolymarin
Apprentice

Guys, I have the same problem. Canon dev team, please update the WebUtility for M1 chips. There are a lot of Canon enthusiasts like me, running new Apple M1 chip laptops. Thanks. 

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