Summary
I am attempting to install the EOS Webcam Utility Pro 2.0 software (EOSWebcamUtilityPro-WIN2.0.zip). During the installation process, I receive the following error message:
Specifications
- EOS Webcam Utility Pro 2.0
- Canon EOS Digital Rebel SL2 (200D)
- Windows 10 Pro (22H2)
What I have tried
- Downloaded the latest software (EOSWebcamUtilityPro-WIN2.0.zip) from Canon's support website
- Unblocked the download
- Unzipped the contents of the download into a new folder
- Ran the installer (Setup.exe) as an administrator
- Restarted the computer
- Manually started the service (EWCService.exe) via Task Manager and Windows Services
- Attempted to install the program into different locations:
- c:\Program Files\Canon\EOS Webcam Utility\ (the default)
- c:\Program Files (x86)\Canon\EOS Webcam Utility\ (with other Canon utilities)
- d:\EOS Webcam Utility\ (on a different drive)
- Granted "Administrators" and "LOCAL SERVICE" full control on the installation folder (reference)
- Ran CHKDSK /F on the drives I've attempted to install onto (i.e., c:\ and d:\)
- Updated my Local Group Policy Editor so that the "Log on as a service" permission was granted to LOCAL SERVICE as well as my administrator account
Error Messages
EOS Webcam Utility Pro Setup
As reported at the top, the error reported by the installer is:
Service 'EWCService' (EWCService.exe) failed to start. Verify that you have sufficient privileges to start system services.
Windows Services
If I access my Services, locate "EWCService", and choose "Start", I receive:
Windows could not start the EWCService service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.
Windows Event Manager
There are two separate application errors logged in the Windows Event Manager (1000, 1005), followed by a standard Windows Error Reporting Event (1001).
Event 1000, Application Error
Spoiler
Faulting application name: EWCService.exe, version: 1.2.20.0, time stamp: 0x636057d1
Faulting module name: EWCService.exe, version: 1.2.20.0, time stamp: 0x636057d1
Exception code: 0xc000001d
Fault offset: 0x000000000002631a
Faulting process id: 0x6eac
Faulting application start time: 0x01d968bc98a19858
Faulting application path: C:\Program Files\Canon\EOS Webcam Utility\EWCService.exe
Faulting module path: C:\Program Files\Canon\EOS Webcam Utility\EWCService.exe
Report Id: 8884304b-8785-460c-8921-1969d5e16709
Faulting package full name:
Faulting package-relative application ID:
Faulting module name: EWCService.exe, version: 1.2.20.0, time stamp: 0x636057d1
Exception code: 0xc000001d
Fault offset: 0x000000000002631a
Faulting process id: 0x6eac
Faulting application start time: 0x01d968bc98a19858
Faulting application path: C:\Program Files\Canon\EOS Webcam Utility\EWCService.exe
Faulting module path: C:\Program Files\Canon\EOS Webcam Utility\EWCService.exe
Report Id: 8884304b-8785-460c-8921-1969d5e16709
Faulting package full name:
Faulting package-relative application ID:
Event 1005, Application Error
Spoiler
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program EWCService because of this error.
Program: EWCService
File:
The error value is listed in the Additional Data section.
User Action
- Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
- If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
- Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
- If the problem persists, restore the file from a backup copy.
- Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
Disk type: 0
Related Reports
On February 11th, 2023, community member @RichardZ made a similar report. In that thread, however, he notes that the error message was misreported, as the service had, in fact, started. In my case, by contrast, the error message is being correctly reported; the service is unable to start.
Other Software
It's worth noting that I have successfully installed the following Canon software on my machine previously, and have no issues with them:
- Canon EOS Utility 2.14.20 for Windows
- Canon EOS Utility 3.16.11 for Windows
- Canon Picture Style Editor 1.28.10 for Windows
- Canon Webcam Utility 1.1
Notably, this incudes the previous version of the Webcam Utility—though version that was based on a driver, not a service and an application.
Greetings,
Try the following.
When the error dialog pops up...
Windows+R key
Enter "services.msc" in the run dialog, press ok
Scroll to service EWCService. Right-click on it and select properties. Change start up type to disabled. Now select stop service. Once the service stops, press the re-try button on the error dialog. The install should complete. Change the service start back to Automatic, save. Restart the machine and test.
Note, disable the EOS Utility from starting automatically by right-clicking on its icon in the system tray. v2.0 of the software differs from v1. It might work with the EOS Utility but I have not tested this myself, so it might be best to disable it for testing.
