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EOS Webcam Utility - shuts off then on every 30 minutes

thewong1024
Contributor

I have a Canon 7D Mark II and a Macbook running MacOS 10.15.7 running the 1.1 release of the EOS Webcam Utility.  I have the camera setup as a webcam and works great except for one new behavior.  If I'm in a meeting longer than 30 minutes, it'll shutoff almost exactly at 30 minutes for a couple seconds and then reconnect.  It sounds like it is power cycling.  In the Setting menu I already adjusted the Auto Power Off to disabled.  When I had the beta webcam utility, this wasn't happening.  Only really started noticing it after I updated it to 1.1.

 

Any thoughts on how to fix this?

23 REPLIES 23

We can only guess at the logic flow chart where auto power off feature is turned off, but acts anyway. Auto power of 1 minute is taken as ignore power off. I wonder how many things were tried before guessing auto power off in 1 minute. Will Canon recognize this as a bug and fix it?

This worked along with removing the SD card, thanks!!! It is for sure a bug that needs to be addressed! I was about to return all my canon gear for Sony 😂

iamdez99
Apprentice

I solved the camera turning off issue but now the eos webcam utility is the one disconnecting from the camera but camera remains on... not sure whats going on

I removed the SD card and 30 minutes later the shutter engaged. Though that may not be the correct description of the event, if what you say is correct and the camera is actually powering off and on despite my having both of those parameters disabled.

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